We are seeking a proactive Customer Service Agent (Inbound) to join our inspiring team at Agensi Pekerjaan Brandt Global Search Sdn Bhd in Bangsar South, Kuala Lumpur.
Growing your career as a Contract/Temp Customer Service Agent (Inbound) is a great opportunity to develop excellent skills.
If you are strong in planning, emotional intelligence and have the right aptitude for the job, then apply for the position of Customer Service Agent (Inbound) at Agensi Pekerjaan Brandt Global Search Sdn Bhd today!
Summary:
The operation teams cover the end-to-end operational process, from when the buyer searches for a product listed on the platform to when the buyer receives the product. This position will be part of Customer Service, which handles inquiries from Singapore sellers and buyers via various channels (voice, email, online chats, case management, etc). The role reports directly to the Team Leader of Customer Service.
Job Responsibilities:
- Primarily act as the interface between buyer and seller via various contact channels, including voice, email, online chats, case management, etc.
- Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction.
- Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or Salesforce.
- Primarily handle escalations related to manager callbacks and service recovery cases via emails.
- This position is expected to provide First Contact Resolution (FCR) according to standard operating procedures. In the event of non-FCR, you are expected to follow up and respond to users via call back, email and social media on a timely manner
- Manning of respective escalation queues and backlogs focusing on such as Logistics, Payments and Cross Border etc
- To meet Key Performance Indicators (KPI)
- To record case details in Customer Relationship Management (CRM)
- Communicate effectively by providing accurate information to the users, external partners and stake holders
- Provide an effective solution for customer disputes issue
- Assume additional responsibilities as assigned
- Communicate effectively with team members
- To take on ad-hoc projects/assignments
- Undertake any other duties as and when assigned by Management.
Benefits of working as a Customer Service Agent (Inbound) in Bangsar South, Kuala Lumpur:
● Company offers great benefits
● Room for Advancement
● Generous Compensation