Customer Service Ambassador

Job Description:

We are seeking a reliable, polished, and customer-centric Customer Service Ambassador to join our

Autospa operations on a full-time basis. In this role, you will be the face of our facility, ensuring every

client receives premium, professional care from the moment they arrive.

If you have great communication skills, love a fast-paced retail or hospitality environment, and want

a stable administrative routine with a dedicated weekly day off, this is a great opportunity to grow

with an automotive care leader.

Key Responsibilities:

• Customer Engagement: Greet and attend to all Autospa clients professionally, offering a

welcoming front-desk experience.

• Communication Management: Handle incoming phone calls, respond to client messages,

and manage service inquiries effectively.

• Appointment Scheduling: Manage booking schedules, organize customer arrival slots, and

streamline vehicle service queues.

• Sales Record Tracking: Accurately update and maintain daily sales metrics, transaction

records, and service tracking sheets.

• Administrative Support: Perform basic day-to-day administrative tasks, file paperwork, and

keep the reception area organized.

Requirements:

• Education: Minimum Diploma qualification in any discipline.

• Communication: Strong interpersonal and communication skills in English.

• Technical Literacy: Computer literate, with functional proficiency in Microsoft Office

applications (Word, Excel).

• Experience Fit: Prior experience in a customer service, retail, receptionist, or hospitality role

is highly preferred and considered an added advantage.

• Personal Attributes: Detail-oriented, organized, and capable of maintaining a professional

appearance matching a premium autospa environment.

Working Hours

Monday – Saturday

9:00 AM – 6:00 PM OR 10:00 AM – 7:00 PM

Sunday

10:00 AM – 7:00 PM (Alternate Sundays)

Off Day

1 day off per week (Saturday)