Customer Service Ambassador

Syarikat : Dc Healthcare Holdings Berhad

Jenis Pekerjaan : Sepenuh Masa

Kuala Lumpur, Kuala Lumpur

Bilangan Pemohon

000+

Mohon Sekarang

Penerangan Pekerjaan - Customer Service Ambassador

This job is a Customer Service Ambassador who ensures positive customer experiences through online tools, resolving issues, and promoting company products. You might like this job because it offers opportunities to enhance customer relations while collaborating with various departments.

RM 3000 - RM 4000

Full-Time

Job Description

Provide a positive customer service experience through various online communication tools responding to client requests and anticipating unstated needs
Develop and maintain positive customer relations and coordinates with other departments within the company to ensure customer requests and questions are handled appropriately and in a timely manner
Support your teammates to promote encourage a positive working environment
Consistently ensure a high level of customer support experience
Assist to arrange customers' appointments and to sign up any interested leads
Provide pricing details and company promotions to customer
Assist in resolving customer complaints tactfully
Cross-sell and upsell treatment packages / products and services during customer interaction
To work closely with other team members to achieve the monthly new leads target

Job Requirements

SPM / STPM / Diploma / Degree with at least 1 year experience in any call center is added advantage.
Fresh graduates are encouraged to apply as training will be provided.
Proficient in basic languages (both written and verbal).
Basic Competency of Microsoft Office Suite (Excel, Word & PowerPoint).
Experience in beauty / aesthetic medical industry will be an added advantage.
Must be highly motivated, initiative and willing to learn.
Flexibility towards fast changing priorities and business processes.
Required to work on weekends and public holidays (extra allowance will be given).