Customer Service Assistant (After Sales)

Job Description:

• To attend to enquiries from walk in customers and incoming calls in promptly and gentle manner with proper greetings.
• To establish appointments for customers within 3 days and work closely together with Customer Care Centre on the arrangement of appointments.
• To assist in daily booking schedule and to register customers’ requirements in Work Order (WIP) (assign and allocate service advisors to look into different requirements accordingly).
• To attend to company's WhatsApp Group's customers request for booking, update customers' details and breakdown cases.
• To blast sms reminder to customers at least 1 day prior to their appointments. 
• To arrange grab service for customer mobility.

Location: Jalan Ipoh, KL

Qualifications:

• Candidate must possess at least Upper Secondary / Diploma or an equivalent's qualification. 
• At least 1 years' of working experience in the related field is required.
• Good interpersonal and communication skills at all levels.
• Excellent verbal and writing skills in English and Bahasa Malaysia.
• Position is for 6 months contract.

Interested candidates may click “Apply Now” to submit your application OR drop us your updated resume at [email protected]