Customer Service, Assistant Manager - Positive Work Culture

Responsibilities:

• Building strong connections with every client is essential. The designated individual will serve as the primary point of contact for clients and BDC management regarding all customer-related issues, including incident reporting and monthly reporting.
• Thoroughly grasp all client delivery requirements and collaborate across departments to ensure timely completion of tasks, adhering to customer service level agreements (SLAs) consistently.
• Submit reports promptly, as stipulated in our contractual obligations with the client, and maintain awareness of and compliance with our agreed-upon SLAs.
• Managing vendor contracts involves scheduling regular meetings (quarterly) to assess vendor performance and effectively address any disputes arising from non-compliance.
• Handling recurring or sensitive problems and enforcing rules and regulations are part of the role, alongside ensuring the execution of planned preventive and corrective maintenance activities within set timelines and budgetary constraints
• The position requires availability after office hours, on public holidays, and being on-call 24/7.

Skills & Qualifications:

• Bachelor's Degree in Computer Studies or equivalent.
• Minimum 5 years experience in leadership roles.
• Excellent interpersonal & communication skills.
• Experience with IT softwares, licenses, and infrastructures are an added advantage.