Customer Service Assistant - SkyAvenue

Job Description

• Handling all inbound call, over-the-counter request pertaining to customer general enquiries, complaints, comments, feedbacks and Customer Satisfaction Survey;


• To provide friendly and efficient services to guests and visitors in the mall;


• Lost & Found Handling;


• Assist in the execution of mall’s promotion and events;


• Assist in the marketing campaigns and redemption of vouchers/merchandise;


• Distribution of circulars to in-house tenants;


• To assist in any other ad-hoc assignments from Superiors;


• Able to work in a team to achieve the required KPI elements and SLA;

Job Requirement

• Diploma qualification in any disciplines OR SPM qualification equivalent;


• Possess good communication skills in English and Bahasa Malaysia, preferably with Mandarin or other languages will be added advantage;


• Well-groomed and pleasant personality;


• Computer literacy and possess PC knowledge;