CUSTOMER SERVICE - CHAT SUPPORT

• Understand customer enquiries and respond via applicable channels: email, chat, and callbacks. 

• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel. 

• Manage customer escalations and ensure that these are answered, tracked, and escalatedas required. 

• Perform all procedures accurately, including following client’s documented call flows, work processes, data entry requirements, and complaint management processes. 

• Ensure all SLAs are met accordingly. 

• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied. 

• Provide a high level of professionalism and competent customerservice. 

• Able to communicate effectively with customers in a friendly and polite manner following the client’s processes. 

• Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language. 

Qualifications: 

• Bachelor’s degree in any field with Minimum 1 year of experience in customer service, outbound calls, emails, and live chats.

• Diploma in any Field with Minimum 2 year of experience in customer service, outbound calls, emails, and live chats.
• SPM with Minimum 3 year of experience in customer service, outbound calls, emails, and live chats.

• Can work on a rotational shift and on a weekend. 

• Knowledge in social media platforms

Your application will include the following questions:

How many years' experience do you have as a Customer Service Role?

What's your expected monthly basic salary?

What's your average typing speed?

How many years' experience do you have as a Chat Agent?

Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit to learn more

About Concentrix

Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit to learn more

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