We are on the lookout for a versatile Customer Service Consultant ( Mandarin Speaker) to join our collaborative team at Agensi Pekerjaan PERSOLKELLY Malaysia Sdn Bhd in Mid Valley City, Kuala Lumpur.
Growing your career as a Full time Customer Service Consultant ( Mandarin Speaker) is a remarkable opportunity to develop key skills.
If you are strong in presentation, attention to detail and have the right attitude for the job, then apply for the position of Customer Service Consultant ( Mandarin Speaker) at Agensi Pekerjaan PERSOLKELLY Malaysia Sdn Bhd today!
Job Description
As a customer service representative, you will identify and address customers' uncertainties. Attending to email and phone enquiries, effectively maintaining our Contact Centre’s high level of accessibility. Working as a team ensuring that customers service level is met.
Job Responsibilities:
- Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility
- Ensure communication with customers and clients with clear and relevant information
- Manage customers or client’s feedback and complaints in a professional manner
- Perform post-case administration for future reference
Job Requirements:
- SPM / Diploma / Degree in any field. Relevant insurance certification will be an advantage
- Minimum 1-2 years of experience in customer service in a contact center
- Enjoy people engagement and providing good advice and patience in dealing with complex problems
- Good interpersonal and communication skills
- Possess a pleasant and cheerful disposition
- Insurance Certifications such as Certified in Health Insurance (HI), Basic Insurance Concepts and Principles (BCP), Personal General Insurance (PGI) are preferred
Benefits of working as a Customer Service Consultant ( Mandarin Speaker) in Mid Valley City, Kuala Lumpur:
● Excellent benefits
● Advancement opportunities
● Competitive salary
Salary :
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