Customer Service cum Admin - Opportunity to Make a Difference

Responsibilities:

• Responsible for the clinical operations flow, receiving telephone call or email, handling Whatsapp enquiries, assist customer for product/ service enquiries, and customer payment collection.
• Be the main liaison between client and clinical operations to ensure smooth communication, appointments and arrangements.
• Service recovery and feedback management.
• Perform any other ad-hoc administrative tasks when needed.

Requirements:

• Ability to communicate in both English, Mandarin and Bahasa. 
• Proven experience in customer service will be considered a plus.
• Excellent computer skills (MS Office).
• Well-organized and responsible with an aptitude in problem-solving.
• Ability to work under pressure.
• Preferably a detailed oriental and fast learner.