Customer Service (English)

• Responsible for handling calls and providing customer support 
• Identify and relate with various customer needs and scenarios
• Provide customers with cutting-edge service in a friendly, confident and knowledgeable manner
• Remain updated in client and internal processes, technology applications, utilities, and products
• Utilize various internal and client-based tools and applications for customer management and servicing
• Conduct data entry, documentation, and case management
• Work and partner with others within a team-based environment
• Achieve and maintain required SALES metrics and goals
• Adhere to company policies and procedures as described on the HR

Work Mode & Time:

• 24/7 rotational shift including weekends. (40 hours per week)
• Willing to Work From Office 100% in Bangsar South
• Able to start work on 1 July 2024
• Immediate starters will be prioritized

Requirement:

• Fluent in English Language

• 2 years in college or equivalent

• Min 6 months experience working in a performance driven role with specific metrics/goals
• Min 1-year steady job experience in a customer oriented and/or sales role
• Min of six months experience in the hospitality industry

• Good keyboarding skills

• Computer Navigation Skills and multi-tasking
• Knowledge of browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome)
• Excellent research skills with proficiency in the usage of ‘search’ function