Customer Service Execurtive

• Answer incoming calls, attend to emails and reply chats from customers regarding placing orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide accurate information. 
• To process and maintain customers account and record accurately into the SAP system.  
• To attend to and resolve queries/litigations from customers and internal employees; and closely follow-up till closure of case
• To receive and process orders from customers and internal employees via telephone and email and online ordering whenever necessary  
• To handle escalation of any customer complain with respective inter-department effectively and in timely manner 
• To process all daily tasks according to Lyreco standard and procedures. Highlight any change requested from inter-department to the management team for approval 
• To take responsibilities towards work flow requirement (process flow)  
• Able to understand customer expectation and response to the customer profesionally and efficiently  
• All other adhoc reasonable assignment assigned to you from time to time by the management 

Qualifications

• Minimum Diploma in any field 
• SAP user , high proficiency in Microsoft Office 
• Good written & spoken English skills 
• Good Communication skills with clarity and precision 
• Minimum 2 years experience working in the customer service or call center environment