Customer Service Executive

You will ensure exceptional service and support, meeting customer needs to the highest standards.

What You'll Do
1. Managing customer’s profiles to enhance understanding on customer’s preference and requirement and offer value-added services.
2. To be the key contact of customers in order management and fulfillment.
3. Facilitate communication between customers and internal departments.
4. Manages the order fulfillment process timely and accurately from order entry, administration, delivery and shipping through to invoicing.
5. Capable of resolving issues arising from operations and requiring coordination cross-functionally.
6. Gather customer feedback and insights to identify areas for improvement and enhance service quality.
7. Complete projects and initiatives as assigned by manager.

What You Need to Succeed
1. Bachelor's Degree in any related field.
2. At least 3 years of working experience in Manufacturing, Order Fulfillment or Supply Chain Management.
3. Customer focused and orientated.
4. Strong multitasking and organization skill to handle role effectively.
5. Excellent communication skills and good teamwork.

At NS BlueScope our success comes from our people. We choose to treat each other with trust and respect. We understand that the range of perspectives that result from having a diverse and inclusive workplace will strengthen NS BlueScope’s capability for continued and sustained business success.