Customer Service Executive

Company Background

We are representing our client, an established company in the transportation and logistics industry, in their search for a suitable candidate to join their team

Job Responsibilities:

• Handle customer inquiries and concerns via phone, email, and live chat in a timely and professional manner.
• Coordinate with overseas agents on shipment consolidation (Air & Ocean).
• Work closely with the Operations team to ensure timely delivery of shipments.
• Follow up and resolve customer queries effectively.
• Identify customer needs, evaluate issues, and provide appropriate solutions.

Job Requirements:

• Diploma or Degree in any fields
• Minimum 3 years of customer service experience.
• Proficient in reading, writing, and speaking Mandarin (required for communication with China-based clients).
• Competent in MS Office applications (Outlook, Excel, Word).
• Ability to work under pressure.
• Strong communication, presentation skills, and team-oriented mindset.

Job details:

• Permanent employment
• Working hours: Mon-Fri (9.00am-6.00pm)
• Alternate on Sat (9.00am-6.00pm)

Qualified and interested candidates may apply online or email your updated resume to siti(at)talentrecruit.com.my.

Only shortlisted candidates will be notified.