Customer Service Executive

• Forex Forest is a renowned FinTech and EdTech brand established in 2017.
• The role Customer Service Executive will work on shift basis(including Sun and Sat, 9am - 6pm or 2pm - 11pm).

The Role

• Assist in maintaining high-quality customer service functions from the ground up.
• Respond promptly to customer inquiries, complaints, and provide accurate information through various channels, including but not limited to WhatsApp, WeChat, and email.
• Handle customer requests, resolve issues, and provide appropriate solutions in a professional and friendly manner.
• Collaborate with internal teams to address customer concerns and ensure a seamless customer experience.
• Perform any other ad-hoc duties assigned by the Headquarters related to customer service.

What We Require from You

• Bachelor's degree in any related discipline.
• Minimum of 1 year of relevant experience in customer service
• Candidates with more experience will be considered for the Senior Customer Service Executive role.
• Candidates with experience using MT4 or expertise in foreign exchange trading will be given priority.
• Result-oriented and self-motivated with a strong attention to detail
• Proficient in MS Office, particularly Excel
• Proficient in Google Workspace
• Languages required: Cantonese (Speaking is a must), Chinese (Writing is a must), English.

If you have a passion for providing exceptional customer service, are self-motivated, and eager to contribute to a renowned FinTech and EdTech company, we would love to hear from you. Please submit your resume and any relevant work experience or certifications.

Note: Only shortlisted candidates will be contacted for interviews.