Customer Service Executive

Job Description:

• To assist the purchaser for key collection and joint inspection of unit.
• To communicate with the site's contractors on handling defects in the unit.
• To ensure all defects rectification work is completed within the stipulated time frame.
• To handover the keys to the purchaser upon rectification of defects in the unit.
• To provide excellent customer service by assisting purchasers and liaison with the relevant parties to enhance service performance.
• To attend to residents' complaints and queries and provide assistance when needed.
• To ensure that all related documents are recorded properly and kept up to date.

Job Requirements:

• Candidate must possess at least a Diploma/Degree/Professional Certificate in a related field.
• Prior working experience in Customer Service (Property) is not a must but would be an added advantage.
• Excellent verbal and written English, Mandarin and Bahasa Melayu.
• A well-mannered individual that can deal with purchasers and contractors politely and respectfully.
• Excellent customer service skills to maintain high customer satisfaction.
• Proactive individual that can work efficiently to meet tight deadlines.