Customer Service Executive

Syarikat : Emperikal

Jenis Pekerjaan : Sepenuh Masa

Kuala Lumpur, Kuala Lumpur

Bilangan Pemohon

000+

Mohon Sekarang

Penerangan Pekerjaan - Customer Service Executive

This job is for an e-Commerce Executive at Emperikal in Kuala Lumpur, Malaysia, offering a competitive salary and a startup-like team culture. You might like this job because it provides opportunities for rapid growth and innovative problem-solving. Start immediately. Apply at [email protected].

RM 2500 - RM 3000

Full-Time

Job Description

Join Emperikal: Now Hiring an e-Commerce Executive

Emperikal invites dynamic individuals to apply for the position of e-Commerce Executive at our premium office location in Binjai 8 Premium Soho, Kuala Lumpur, Malaysia. Be part of a newly established team, bringing a startup-like zeal within the robust framework of Emperikal.

Position: e-Commerce Executive

Employment Type: Full-time, Onsite

Salary: MYR2,500 - MYR3,000 (Depending on experience & skillset)

About Us:

Emperikal stands at the forefront of innovation and excellence. While we are not a startup, the essence of a startup's agility and drive for innovation is deeply embedded in our culture, especially within this newly formed customer service team. We aim to redefine customer support for our ecommerce brands based in Europe, ensuring customer satisfaction and loyalty.

Role Responsibilities:

i) Product Research:

Conduct detailed market research to identify and evaluate products from designated markets or countries.
Analyze product performance metrics and trends to select products with high potential for success.
Collaborate with marketing and procurement teams to understand market needs and product feasibility.

ii) Product Uploading:

Utilize Shopify to create compelling and accurate product pages.
Ensure all product information (images, descriptions, prices) is accurate and meets company standards.
Optimize product listings for SEO to enhance discoverability.

iii) Market Testing:

Assist in execution of market testing efforts via Facebook, Instagram or TikTok advertising to gauge product demand & maximise online sales performance.
Collect and analyze customer feedback to improve product offerings.

iv) Documentation and Reporting:

Maintain clear and accurate records of research findings and product performance.
Prepare regular reports on product research outcomes and market testing results.

What We Offer:

A competitive salary range based on experience.
An opportunity to be a foundational member of a startup-like team within Emperikal, offering rapid growth and development prospects.
A fast-paced and innovative work environment, where your contributions significantly impact our success.
A collaborative and supportive team culture, encouraging creativity and innovative problem-solving.

Start Date: Immediately

Current No. of Positions Available: 1

Application Process:

Are you ready to contribute to our team's success and grow your career with Emperikal? Please submit your resume, a cover letter detailing why you’re the right fit for this role, and any relevant work samples to [email protected]. Join us in redefining customer service excellence!

Job Requirements

Skills:

Analytical Abilities: You should have the capacity to interpret basic data and identify meaningful trends.
Technical Skills: Eagerness to learn and use e-commerce or advertising platforms like Shopify, Facebook ads, and basic principles of SEO.
Attention to Detail: You must ensure precision and consistency when handling product information including descriptions, pricing, and images, as well as for ad campaign setup.
Communication Skills: Strong verbal and written communication skills are crucial for effective teamwork.
Organizational Skills: You should be able to organize tasks effectively, prioritize when necessary, and meet deadlines.

Experience:

Entry-Level Ready: No prior experience in e-commerce is required. We value any past internships or work experiences that demonstrate your ability to learn and apply new skills.
Project Handling: Any experience in managing assignments or projects, whether in academic, extracurricular, or professional settings, will be considered a plus.

Personal Attributes:

Proactivity and Initiative: We are looking for someone who is eager to learn, tackle challenges, and take initiative.
Adaptability: You should be comfortable with using new tools and adapting to changes in project directions.
Curiosity: A keen interest in understanding market dynamics and consumer behavior is important.
Team Collaboration: Ability to work well within a team setting as well as independently.

Cultural Fit:

Company Values: You should be enthusiastic about contributing to our company’s goals and be aligned with our culture, helping foster a supportive and dynamic workplace.