Customer Service Executive (Air Freight) - with Great Benefits

DESCRIPTION

• Process customer’s orders/inquiries timely and accurately
• Ensure customer’s orders are correctly & timely updated in the system
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost
• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters
• Handle shipping documentation (import/export / BL / documentation)
• Ensure compliance with customer’s Standard Operating Procedure
• Communicate discrepancies/issues to team supervisor/manager when necessary
• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers
• Responsible and familiarize with track & trace systems (LINK)
• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors,
  troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to
  customers
• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.
• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’
  expectations
• Work closely with RAM/GAM in preparing business review materials on a periodic basis (monthly & and quarterly)
• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

REQUIREMENTS

• Fresh graduates are welcomed
• Minimum requirement of Diploma/ Degree in Logistics/ Transportation/ Supply Chain or equivalent
• Able to work on a 24/7 rotational shift
• Fluent in verbal and written English