Customer Service Executive (Billing)

Area of Responsibility:
Responsible for ensuring seamless and efficient support in meter billing operations. This entails accurately recording meter readings, processing e-invoices and submissions through the customer portal, resolving billing discrepancies, and delivering exceptional customer support for printer usage tracking and billing concerns. Essential Job Functions:
1- Billing

• Communicate effectively with Customer, internal teams and external stakeholders to coordinate meter billing activities, address customer concerns, and facilitate problem resolution.
• Ensure precise recording of meter readings to facilitate accurate billing processes and maintain billing integrity.
• Investigate and resolve any billing discrepancies promptly and effectively to ensure customer satisfaction and financial accuracy.

2- Administration

• Ensure completeness and accuracy on each documents created and proper filing in accordance with the company’s guideline.
• Manage the efficient processing of e-invoices, including submission through customer portals, to streamline billing procedures and enhance customer convenience.
• Maintain accurate records of meter readings, billing transactions, and customer interactions to ensure accountability and compliance with regulatory requirements.
• Provide exceptional customer support for printer usage tracking, addressing inquiries, and resolving issues related to billing, meter readings, and other service-related matters.
• Update of relevant information for monthly reports

Requirements:

• Minimum educational requirement at the degree level with a background of 1-2 years in administrative duties, preferably with experience in billing, particularly within the printing industry.
• Skilled in utilizing MS Office applications, with a strong proficiency in MS Excel and SAP software.
• Self-reliant, capable of performing effectively under pressure, and proactive in taking initiative.
• Good interpersonal and communication skills with a positive mindset

Fresh Grad are welcome to apply

Your application will include the following questions:

How many years' experience do you have as a Customer Service Executive?

Which of the following languages are you fluent in?

PERSOLKELLY is one of the largest recruitment companies in Asia Pacific providing comprehensive end-to-end workforce solutions to clients. Headquartered in Singapore, the company was established in 2016 and is a joint venture between Kelly Services, Inc. and affiliates of PERSOL HOLDINGS Co. Ltd. Today, PERSOLKELLY operates more than 45 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, and Vietnam. For more information, please visit

PERSOLKELLY is one of the largest recruitment companies in Asia Pacific providing comprehensive end-to-end workforce solutions to clients. Headquartered in Singapore, the company was established in 2016 and is a joint venture between Kelly Services, Inc. and affiliates of PERSOL HOLDINGS Co. Ltd. Today, PERSOLKELLY operates more than 45 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, and Vietnam. For more information, please visit

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