We are looking to hire a remarkable Customer Service Executive (Call Centre) to join our amazing team at Hong Leong Assurance Berhad in Petaling Jaya, Selangor.
Growing your career as a Full time Customer Service Executive (Call Centre) is a fantastic opportunity to develop productive skills.
If you are strong in decision-making, communication and have the right vision for the job, then apply for the position of Customer Service Executive (Call Centre) at Hong Leong Assurance Berhad today!
Inbound Call Centre
- To attend and seek solution for customers (internal & external) and intermediaries who contact the Customer Service Hotline.
- To provide efficient and professional service to customers by upholding department's service standard
- To provide first contact resolution to resolve customer complaint and escalation on a timely manner.
- To provide customer service satisfaction through soft skills in call handling and provide accurate information or solution.
- To demonstrate high level of teamwork and commitment to serve.
- To follow through all open cases, ensure timely resolution and ensure customers are kept updated of the progress regularly.
- To track call report performance data for management analysis.
Job Requirements:
- Excellent written and communication skills in English to liaise with customers/agents.
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field.
- Good customer handling skills and complaint/difficult customer handling experience.
- Pleasant personality, proactive, good stress tolerance and ability to multi-task.
- Fresh graduates are welcome to apply.
Please be informed only shortlisted candidates will be notified.
Benefits of working as a Customer Service Executive (Call Centre) in Petaling Jaya, Selangor:
● Excellent benefits
● Rapid Progression
● Generous Compensation
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