CUSTOMER SERVICE EXECUTIVE - Energetic Workplace

Responsibilities:

• Handle daily operations for shipment including documentation.
• To Correspondence with shipper/consignee & agent for new shipment
• Monitor closely the progress of work orders from place booking to release booking and keep the customers informed regularly.
• Communicate with the shipper for sailing schedule, booking confirmation, and other related documents.
• Communicate with the agent for container arrangement and custom documents.
• Communicate with overseas agents for pre-alert and other requirements.
• Attentive to the details of booking and make sure all requests are responded to timely for meet the requirements of customers.
• Prepare all necessary shipping documents such as bill of lading (BL), shipping instruction (SI) and submit before closing without any delay.
• To ensure all invoice and payment are issue accordingly and upload all the documents to Smart Sheet for well record purpose.
• Process shipments by the SOP and strictly following company procedure.
• Perform any ad-hoc duties as assigned or required from time to time.

Requirements:

• Candidate must possess at least a Diploma in any field (preferably in Logistic/Supply Chain Management).
• At least 2 to 3 Year(s) of working experience in the related field is required.
• Good communication skills and proficient in both written and spoken English and Bahasa Malaysia.
• Required skills: Planning & Coordination Skill, Negotiation Skill, Customer Service and Relation Management.