Customer Service Executive - English Speaker

What will you do:

• Process client requests and solve issues via inbound phone call, chats and email by navigating multiple programs while paying attention to accuracy and detail.
• Escalate the issue to the appropriate specialist when needed via CRM tools.
• Update clients on their request status accordingly.
• Achieve quarterly KPI targets set by the CS manager.
• Perform other ad hoc tasks assigned by the manager.

What makes you a great fit:

• Good communication skills in English. Chinese language is a plus.
• Strong client-facing and communication skills
• Troubleshooting and multitasking skills
• Self-motivated and highly reliable
• Customer service orientation
• Candidate must possess at least a SPM.
• Minimum 1 year of working experience in the service industry will be an added advantage for this position
• Fresh graduates who are interested to start their career in a call center are also encouraged to apply (Full Training Provided will be provided)
• Willing to work on rotational shifts and off day (Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest)
• Willing to work in Ara Damansara, Selangor

What we offer along the way:

• EPF & SOCSO 
• Sick leave 
• Annual leave 
• Quarterly staff recognition and appreciation Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager 
• IJP Internal job program. Opportunity to transfer to the candidate's favorite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.