Customer Service Executive, Freight Forwarding (货代客服)

Syarikat : Time's Group

Jenis Pekerjaan : Sepenuh Masa

Pulau Pinang, Pulau Pinang

Bilangan Pemohon

000+

Mohon Sekarang

Penerangan Pekerjaan - Customer Service Executive, Freight Forwarding (货代客服)

Freight/Cargo Forwarding (Manufacturing, Transport & Logistics)

To be responsible for customer service functions in all modes of transportations;
To work closely with Sales to handle customers operational requirements;
To assist customers with shipment requirements in terms of booking shipment with slot owners/ocean carrier/co loader/truckers, etc.;
To follow-up and monitor the process of shipments milestones;
To ensure all emails are answered within the same day or within 24 hours;
To be responsible for data entry and data updating in the operating system;
To update AP/AR and to provide vendors’ billing/invoices to Accounts Department for payment processes;
To ensure mandatory documentations are files in the respective job with reference to the quotations;
To meet KPI time frame for escalations to the next tier levels for unresolved issues;
To monitor and ensure meeting departmental and individual KPIs;
To handle customers enquiries promptly and resolve the issue in a timely manner;
To maintain and to expand customers relationship to ensure high customer satisfaction level at all times;
To maintain and to expand vendors relationships to ensure good vendors’ support to Sinotrans at all times;
To ensure the execution and enforcement of ISO 9001 policies, participate in internal and external audits;
Any other task as assigned from time to time.

REQUIREMENTS:

Candidate must possess at least Bachelor/Degree in Logistics/Supply Chain Management or equivalent;
Able to write and converse effectively in both English & Mandarin (role requires candidate to deal with Mandarin speaking clients)
Fresh graduate is encouraged to apply, training will be provided.
Internship students (final semester) encouraged to apply, able to convert to permanent staff upon internship completion.
Must be willing to work in Georgetown, Penang.

Your application will include the following questions:

Do you have freight forwarding experience?

How many years' experience do you have in the logistics, freight & delivery services industry?

Services

Sinotrans Logistics (M) Sdn Bhd, a fast-growing company, established in 2004, has its headquarters based in Shah Alam with a logistics network that covers the entire Malaysia geography. We serve as a one-stop logistics service provider with services in Freight Forwarding, Customs Clearance, Haulage, Warehousing, Trucking, Home Deliveries, Project Logistics, Cross-Border, e-Commerce, Value Added Service and Supply Chain Financing. In Malaysia, we manage distribution centres by using SmartWMS (Smart Warehouse Management System), manage deliveries using SmartDMS (Smart Delivery Management System), and manage shipments using SmartCargo (Smart Freight Management System).

Sinotrans is a China state-owned company and a subsidiary of a Hong Kong Public listed company, which actively participate in the “One Belt One Road” initiatives which provide cost-saving and value-added solutions to our clients.

Perks and benefits

Performance Bonuses, Health Screening, Insurance C

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What can I earn as a Customer Service Executive

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Mohon Sekarang