Customer Service Executive - HIGH OFFER - SHIFTS (H1)

Customer Service Executive - HIGH OFFER - SHIFTS (H1)

• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
• Professionally handle high volume of inquiries from clients and customers.
• Understand and deliver business strategies and improve customer services through the execution of self-service.
• Continuously identify work process improvements.
• Communicate to Team Leaders and (or) Manager.
• Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
• You will be accountable for meeting individual (KPIs) and team goals
• Excellent command of spoken and written English.
  (Able to speak and write Mandarin or Cantonese is a great plus)
• Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
• Analytical thinking and high problem-solving skills.
• Willing to work in shift rotations (am/pm/midnight shift) to ensure we have 24/7 service levels.
• Able to work on public holidays and weekends.
• Required to have own transportation arrangement because we are in 24 hours operations.
• Minimum Degree with at least 1 year's relevant work experience (call center, customer service, tele sales, etc.) are welcome to apply.

Your application will include the following questions:

What's your expected monthly basic salary?

How would you rate your English language skills?

Do you have customer service experience?

Have you worked in a call centre before?

BGC Group is an international recruitment and manpower outsourcing firm that identifies and delivers human capital solutions imperative to every successful company’s growth.

Since our inception in 2005, we've helped 25,000 individuals in Asia land rewarding careers in companies that drive industries. We believe in developing strong, durable relationships by providing a solid ground of trust between both our clients and job seekers. We're proud to say that this gives us an edge over the others.

Recruitment is what we do. The process of tapping into, selecting, and converting the best talent pools - in a race against time and rising costs - is a fulfilling mission.

BGC Group is an international recruitment and manpower outsourcing firm that identifies and delivers human capital solutions imperative to every successful company’s growth.

Since our inception in 2005, we've helped 25,000 individuals in Asia land rewarding careers in companies that drive industries. We believe in developing strong, durable relationships by providing a solid ground of trust between both our clients and job seekers. We're proud to say that this gives us an edge over the others.

Recruitment is what we do. The process of tapping into, selecting, and converting the best talent pools - in a race against time and rising costs - is a fulfilling mission.

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What can I earn as a Customer Service Executive

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