We are hiring a resilient Customer Service Executive - HIGH OFFER - SHIFTS (H1) to join our incredible team at Agensi Pekerjaan BGC Group (Malaysia) Sdn Bhd in Kuala Lumpur.
Growing your career as a Full time Customer Service Executive - HIGH OFFER - SHIFTS (H1) is an awesome opportunity to develop important skills.
If you are strong in innovation, cooperation and have the right experience for the job, then apply for the position of Customer Service Executive - HIGH OFFER - SHIFTS (H1) at Agensi Pekerjaan BGC Group (Malaysia) Sdn Bhd today!
- Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
- Professionally handle high volume of inquiries from clients and customers.
- Understand and deliver business strategies and improve customer services through the execution of self-service.
- Continuously identify work process improvements.
- Communicate to Team Leaders and (or) Manager.
- Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
- You will be accountable for meeting individual (KPIs) and team goals
- Excellent command of spoken and written English.
(Able to speak and write Mandarin or Cantonese is a great plus) - Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
- Analytical thinking and high problem-solving skills.
- Willing to work in shift rotations (am/pm/midnight shift) to ensure we have 24/7 service levels.
- Able to work on public holidays and weekends.
- Required to have own transportation arrangement because we are in 24 hours operations.
- Minimum Diploma with at least 2 years relevant work experience (call center, customer service, tele sales, etc.) are welcome to apply.
- Fresh grad are welcome to apply.
Benefits of working as a Customer Service Executive - HIGH OFFER - SHIFTS (H1) in Kuala Lumpur:
● Career Growth Potential
● Opportunities to grow
● Attractive packageCompetitive Pay
Salary :
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