Customer Service Executive - Immediate Start

Full Time position (1 year contract) 
Probation: 6 months (The contract is renewable or has the potential to be absorbed as a permanent position based on your performance)
Fix Attendance Allowance : RM200
Transport allowance for night shift only: can be up to RM200 (monthly)
Working Hours: Rotation Shifts
Monday – Sunday (5 working days & 2 rotational off days)
Working Time : (Earliest Shift: 8.00am) (Last Shift: 11pm)
(8.00am - 5.00pm, 8.30am - 5.30pm, 9.00 am - 6.00pm, 10.00 am - 7.00pm, 
11.00am - 8.00pm, 2.00 pm - 11.00 pm)
Summary
To attend to inbound calls - inquiries, problems, and complaints from customers to resolve issues, provide first excellent contact resolution, and perform outbound calls when necessary.
Job Descriptions.
• Providing complete information about the product to the customer.
• Solving all product or service-related issues of the customers.
• Giving the right pitch to the potential customers, so they end up buying the 
product or availing the services.
• Keeping a proper record of the customers.
• Maintaining and updating the information of the customers regularly
• Providing the best possible solution to the queries of the customers.
Job Requirements:
• Preferably with at least a Diploma or any equivalent certificate; and possibly 
considerably with at least Sijil Pelajaran Malaysia (SPM) holder with relevant 
work experience in a Contact Centre environment or customer service 
experience.
• Ability to read, write and converse fluently in English and Bahasa Malaysia.
• Able to work rotational shifts including night shift (if and when required), 
weekends, and public holidays.
• Possess outstanding customer service skills, customer-focused, with a desire 
to resolve each customer's issue.
• Strong interpersonal skills and ability to manage difficult customer situations