Customer Service Executive - Innovative Company

As the Customer Service Executive, your primary purpose is to ensure customer orders are processed on time and in full, according to purchase orders requirements. Working with sales / commercial team with pricing updates, survey administration and promotion activities. You will be reporting directly to Customer Service Manager.

Main Responsibilities 

• Process all incoming purchase orders from customers against supply charter and provide acknowledgement.
• Follow-up with necessary stakeholders to ensure delivery is made following the agreed purchase order delivery dates.
• Provide weekly update to customers on purchase order delivery progress. Information to include material availability status, any delivery risk and possible mitigation actions.
• To liaise with demand and material planners to ensure necessary safety stocks for inventories are replenished based on monthly and 3 months look-ahead sales forecast.
• Ensure all purchase order deliveries are complete with required documentation – MSDS, COA, invoice & Proof of Delivery docket (POD).  
• Ensure invoicing is done as soon as delivery is made following incoterm and receipt of PODs. Liaise with forwarders / logistics service providers to expedite receipt of acknowledged PODs.
• Record all received documentation from customers in designated share-points to ensure tax reporting could be done.
• Perform compliance check on new customers following PPG compliance procedures.
• Escalate to finance and account payable teams for customers facing credit-block status.
• Be an interface on any customer enquiry on product substitution, product application, complain.
• Escalate all the enquiries to respective department and provide feedback to customer.

JOB REQUIREMENTS

• Minimum 3-5 years working experience with matrixed organization and delivering quality results.
• Minimum, bachelor’s degree in engineering, Social or Natural Science or Business management.
• Capability in managing stakeholders with influencing ability at all levels in the organization.
• Customer relationship management or customer marketing experience; preferably from consumer goods industry.
• Understanding of supply chain management and manufacturing planning are advantageous.
• Knowledge of and experience from chemical / paint industry are advantageous.

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are "One PPG" to the world.

We trust our people every day, in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday – everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [email protected].

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.