Customer Service Executive (Johor Bahru / Puchong) - Excellent Benefits Package

Hello, jobseekers. Are you looking for a CAREER, "not a job" that matches your goal? If your answer is YES, then we want you.

SUMITEC is expanding now, and we are looking for YOU to join us as Customer Service Executive. You will be mainly responsible for providing support to our customer.

We do not need you to be an expert in our industry, but we are willing to train and guide you. Hence, we are looking for someone who is detail oriented, have good communication skill and passion in listening to customers.

Requirements:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Business Administration or equivalent.
• Required skill(s): MS Excel, MS Powerpoint, MS Word.
• Required language(s): Bahasa Malaysia, Mandarin, English
• At least 2 years of working experience in the related field is required for this position.
• Preferably Junior Executives specializing in Business Administration / Customer Service or equivalent.
• 1 Full-Time position available based Full-Time based in Johor Bahru.
• 1 Full-Time position available based Full-Time based in Puchong.
• Training provided.
• Fluent in mandarin preferred as role requires candidate to deal with mandarin speaking clients.

Responsibilities:

• To issue quotation, consignment note, sales order, delivery order & invoice.
• To manage daily dispatch delivery goods schedule.
• To assist in placement of orders, returns, or exchange of goods.
• To follow up shipment arrival schedule with internal Purchasing Department.
• To greet customers warmly and ascertain problem or reason for calling.
• To respond on customers’ questions and complaints (by email or phone call) and circulate the information to relevant departments.
• To coordinate on implementing social media strategy to align with business goals.
• To communicate and respond to queries in a timely manner and monitor customer reviews.
• Any ad hoc task assigned by superior from time to time.