Customer Service Executive (Malaysia) Kuala Lumpur

ABOUT US

At Access Corporate Group, we're equipped with a holistic approach to brand development, marketing, and distribution. We connect ten million consumers around the globe to a carefully curated selection of premium beauty, wellness, and lifestyle brands. In just five years, we have transformed from distributing six partner brands to connecting with over 25 acquired and invested brands, while also serving as the distribution partner for 80 brands in 56 global markets. We're a company that moves fast, and our impact is tangible.

JOB RESPONSIBILITIES

• Support the customer service team in providing exceptional service across various channels such as online, email, phone, and chat
  
  
• Ensure customer satisfaction by promptly and effectively resolving customer issues to achieve positive outcomes.
• Collaborate with cross-functional teams to address customer concerns, share insights, and contribute to product and service improvements.
• Demonstrate a thorough understanding of the company’s products and services, offering helpful information and guidance to customers to assist them in making informed purchasing decisions and enhancing their overall experience

QUALIFICATIONS

• Bachelor’s degree in business administration, marketing, or a related field.
• Minimum 2-3 years of experience in Customer Service specifically within the e-commerce industry
• Strong understanding of customer service principles, practices, and trends.
• Excellent communication and interpersonal skills.
• Ability to analyse data and use insights to drive continuous improvement.
• Proficiency in English and Mandarin with strong language skills both written and verbal.

WHAT'S IN IT FOR YOU?

Achieve client satisfaction by going the extra mile. Anticipate problems before they happen and seek solutions to combat them when they do.

At Access Corporate Group, we offer a rewarding package that includes:

Professional Growth: We provide access to mentorship opportunities and comprehensive career development plans, fostering your personal and professional growth within our organisation.

Dynamic Exposure: Immerse yourself in a rapidly expanding and fast-paced business setting, where every day offers new challenges and opportunities for innovation.

Collaborative Team: Join a high-performing, supportive team that is dedicated to excellence and teamwork, creating an environment where your ideas and contributions are valued and celebrated.