Customer Service Executive - Mandarin & Cantonese Speaker - Ara Damansara

Job Overview:

As a Customer Service Executive, you will serve as a liaison between our company and customers, resolving issues and providing accurate product/service information. This is an exciting opportunity for Mandarin or Cantonese speakers to build a rewarding career in customer service.

Key Responsibilities:

• Handle inbound calls, chats, and emails related to customer inquiries, complaints, feedback, and product/service issues.
• Provide accurate information to exceed customer expectations and ensure customer satisfaction.

• Collaborate with your team to meet KPIs and SLA targets.

• Resolve customer concerns quickly and efficiently, while maintaining professionalism and a positive attitude.

Required Skills and Qualifications:

• Fluency in Mandarin and/or Cantonese (verbal and written).

• Strong interpersonal skills, with the ability to adapt to changes and work effectively in a team.

• Ability to work in a fast-paced environment.

• SPM graduates and entry-level candidates are encouraged to apply (Full training provided).

• Previous customer service experience in the service industry is a plus.

• Office Location: Ara Damansara

• Must be willing to work on rotational shifts.

Benefits:

• KPI Allowance: RM500
• Night Shift Allowance: RM400
• EPF & SOCSO
• Sick leave
• Annual leave
• 5 mins from Kelana Jaya LRT station and a shopping mall.
• Office is located next to housing area. Convenient for outstation candidates.
• Quarterly staff recognition and appreciation Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
• IJP Internal job program. Opportunity to transfer to the candidate's favorite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.