Customer Service Executive - Mandarin Speaker - Johor Baharu

Job Overview:

We are looking for a Mandarin-speaking Customer Service Executive to support the Taiwan and Hong Kong market for a leading E-Hailing & Delivery platform. You will handle customer inquiries through calls, live chat, and emails, ensuring a high level of customer satisfaction while meeting performance targets. Full training and accommodation support for outstation candidates are provided.

Key Responsibilities:

• Handle inbound calls, live chat, and emails related to customer inquiries, complaints, feedback, and service issues.
• Provide accurate product/service information and exceed customer expectations.
• Work closely with the team to meet KPIs and Service Level Agreements (SLAs).
• Demonstrate good typing speed and accuracy in Traditional Chinese characters.
• Manage multiple tasks in a fast-paced, high-volume environment.
• Maintain good computer literacy and use internal systems effectively.

Requirements:

• Minimum age 18 years old with SPM, UEC, or IGCSE qualification.
• Proficiency in Mandarin (Traditional Chinese reading & typing) and English.
• Ability to work on rotational shifts, including weekends and public holidays (24/7 support).
• Good communication skills and strong attention to detail.
• Basic computer knowledge and ability to multitask.

Working Hours & Shift:

• 5.5 working days per week
• Rotational shifts (24-hour coverage)
• Public holidays and weekends are compulsory working days.

Additional Perks:

• 1-Month Accommodation for outstation hires
• KPI Allowance : RM 400
• Night Shift Allowance: RM 300
• 6th day Allowance: RM 300
• Paid Public Holidays
• Shuttle Service Available from key areas:
  • Skudai, Taman U, Mutiara Rini, Lima Kedai/Rumah Iskandar Malaysia, Gelang Patah, Larkin, City Square, Danga Bay, Perling, Tampoi, Paradigm Mall, Bukit Indah

Interview Process:

• Walk-in Interviews available
• Virtual interviews accepted for outstation candidates
• Assessment required as part of the selection process