Customer Service Executive [Online Shopping Platform] - Immediate Hiring

“Transform your ideas and service mindset with us. Join us now!”
 

Roles & Responsibilities

• Assisting Vendors and Customer's inquiry in the Ecommerce platform.
• Ensure the highest possible quality of customer service for our Vendors or Customers.
• Process orders and manage relationships with Vendors.
• Supervising personnel to address questions, problems, and special requests for orders and actual delivery statuses.
• Ensure that processes are followed and bring in new ideas for improvement (Business Mindset).
• Constantly work towards improving Vendor or Customer experience.
• Handle Vendor or Customer request, as well as external communication with them.
• Technical assistance - vendors on order-related issues, technical issues for their devices (phone and printer)

Job Requirements

• Minimum requirement SPM 
• Having atleast 6 months of experience in call centre / customer service roles.
• Able to travel to Menara Public Bank 2, Jalan Raja Chulan or Sunway Visio Tower, Lingkaran SV, Sunway Velocity, 55100 Kuala Lumpur (Near Public Transport)
• Able to commit to Shift: 24/7 shift rotation, 5 days’ work with 2 days off. Off days on rotational basic
• Able to join 18 June 2024