Customer Service Executive ( Planner)

• Answer customer calls and register them in the service management system by following the call management process and quality compliance requirements

• Assign service orders and dispatch Field Services Engineers (FSE’s)

• Order spare parts if required and dispatch to FSEs/ customers. Coordinate inbound/ outbound delivery of parts, and local shipment to customer site

• Follow up on the delivery status of ordered spare parts. Identify delivery issues and take corrective actions timely by working closely together with suppliers and physical distribution to resolve the issues

• Plan & coordinate the Preventive Maintenance. Schedule with customers & FSE. Escalate to CS Delivery Manager for non-compliance

• Prepare requested services and spare parts quotations to customer

• Compile service reports, parts delivery notes and other supporting documents for the purchase order invoicing

• Generate Reports using excel formula such as vlookup and pivot table

• Other ad-hoc duties as assigned

Requirements:

· Possess good communication and interpersonal skills.

· At least 2 years of relevant experience

· Proficient in SAP, MS Office Applications and possess good knowledge of Excel (Pivot table)

· Able to multi-task in fast pace environment

· Positive attitude, the enthusiasm to learn and the ability to work in a team

Responsibilities:

• Answer customer calls and register them in the service management system by following the call management process and quality compliance requirements

• Assign service orders and dispatch Field Services Engineers (FSE’s)

• Order spare parts if required and dispatch to FSEs/ customers. Coordinate inbound/ outbound delivery of parts, and local shipment to customer site

• Follow up on the delivery status of ordered spare parts. Identify delivery issues and take corrective actions timely by working closely together with suppliers and physical distribution to resolve the issues

• Plan & coordinate the Preventive Maintenance. Schedule with customers & FSE. Escalate to CS Delivery Manager for non-compliance

• Prepare requested services and spare parts quotations to customer

• Compile service reports, parts delivery notes and other supporting documents for the purchase order invoicing

• Generate Reports using excel formula such as vlookup and pivot table

• Other ad-hoc duties as assigned

Requirements:

· Possess good communication and interpersonal skills.

· At least 2 years of relevant experience

· Proficient in SAP, MS Office Applications and possess good knowledge of Excel (Pivot table)

· Able to multi-task in fast pace environment

· Positive attitude, the enthusiasm to learn and the ability to work in a team

• Looking for candidates available to work:
  • Monday: Morning
  • Tuesday: Morning
  • Wednesday: Morning
  • Thursday: Morning
  • Friday: Morning
• 2-3 years of relevant work experience required for this role
• Working rights required for this role
• Expected start date for role: 15 June 2024
• Expected salary: RM3,000 - RM4,000 per month

Telistar Solutions

Consulting Services

Telistar is a One-Stop End-to-End Service Solutions Provider (SSP). We specialise in tailoring the right solutions for service-centric organizations with the aim of enhancing Profitability, Productivity, Efficiency and Control (PPEC).

Customising our service delivery processes and management styles to fit into the culture and workplace environment of our clients, we are highly adaptable towards our client's needs and understand that there is no "one-size-fits-all" mentality for the services industry.

With our Total Service Management (TSM) Solutions and a strong team with a combined service experience of more than 50 years in the industry, we give our clients the necessary support to allow them to focus on their core business and maximise their full potential in an increasingly competitive market.

Aspiring to be the leading Service Solutions Provider in the Asia Pacific Region, Telistar gives uncompromising dedication in Empowering Solutions Through Services for clients to achieve their Strategic Business Objectives.

Telistar Solutions - Empowering Solutions Through Services!

Telistar is a One-Stop End-to-End Service Solutions Provider (SSP). We specialise in tailoring the right solutions for service-centric organizations with the aim of enhancing Profitability, Productivity, Efficiency and Control (PPEC).

Customising our service delivery processes and management styles to fit into the culture and workplace environment of our clients, we are highly adaptable towards our client's needs and understand that there is no "one-size-fits-all" mentality for the services industry.

With our Total Service Management (TSM) Solutions and a strong team with a combined service experience of more than 50 years in the industry, we give our clients the necessary support to allow them to focus on their core business and maximise their full potential in an increasingly competitive market.

Aspiring to be the leading Service Solutions Provider in the Asia Pacific Region, Telistar gives uncompromising dedication in Empowering Solutions Through Services for clients to achieve their Strategic Business Objectives.

Telistar Solutions - Empowering Solutions Through Services!

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What can I earn as a Customer Service Executive