We are in need of a brilliant Customer Service Executive (Remote Work/ WFH) to join our high-achieving team at WOK HEY SDN. BHD. in Kuala Lumpur.
Growing your career as a Full time Customer Service Executive (Remote Work/ WFH) is a promising opportunity to develop critical skills.
If you are strong in creativity, negotiation and have the right enthusiasm for the job, then apply for the position of Customer Service Executive (Remote Work/ WFH) at WOK HEY SDN. BHD. today!
Key Responsibilities
- Attend and respond to all customer's feedback via emails, social media, phone calls, Google reviews, and other channels
- Investigate and determine the root cause of the issues, provide findings to internal departments, and explain the best solution to resolve customer enquiries
- Coordinate with internal departments concerning the feedback of customers
- Develop and improve SOP for handling customer complaints
- Compile customer feedback and provide advisory to management by generating monthly dashboard data
- Assist to train outlet service crew on customer service
- Perform other ad-hoc duties as assigned
Requirements:
- Candidate must possess at least Diploma in Business/ Administration or other related field
- Minimum 2-5 years of customer service-related working experience
- Able to work on weekends (Sat/ Sun)
- Proficient in speaking English, Malay, and Mandarin will be an advantage
- Eager to learn, independent, and able to work under pressure
- Strong communication and presentation skills (Excel & PowerPoint)
- Positive attitude and team player
Benefits of working as a Customer Service Executive (Remote Work/ WFH) in Kuala Lumpur:
● Unlimited Growth Potential
● Company offers career progression opportunities
● Competitive salary
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