Customer Service Executive - Selangor & Penang

Company Background:

We are representing our client who is in the steel manufacturing industry. As part of our client's ongoing ERP system implementation, they are seeking a proactive and detail-oriented Customer Service (Assistant Officer) to support order processing and customer coordination tasks. This role is suitable for junior candidates who are systematic, customer-focused, and eager to learn within a dynamic manufacturing environment.

Location: Jenjarom, Selangor or Sungai Bakap, Penang.

Job Responsibility:

• Assist in processing customer orders accurately using the ERP system.
• Support daily coordination with production and logistics teams to ensure on-time delivery.
• Update customers on order status, delivery schedules, and any delays.
• Support customer inquiries and resolve issues professionally.
• Maintain and update accurate records and generate reports related to orders and deliveries.
• Support testing, training, and data entry tasks related to the ERP system rollout.
• Work with other departments to improve customer service processes.

Job Requirements:

• Minimum qualification of SPM/Diploma/Degree in any field will be an added advantage.
• 2-3 years of experience in customer service, order processing or sales support within the manufacturing industry.
• Familiarity with ERP systems (e.g., SAP, Oracle, etc.) will be very advantageous.
• Good communication and problem-solving skills.
• Attention to detail and ability to manage multiple tasks.
• Proficient in Microsoft Office (especially Excel and Outlook).
• Willing to spend extra time to complete tasks.

Benefits:

• Working Hours: Monday to Friday, 8.30am to 6pm
• Medical insurance & outpatient provided