Customer Service Executive - Start Immediately

Central Operations was born in 2017 and is the backbone operations for foodpanda in APAC. We are around 1800 employees internally and more than 4000 outsourced employees supporting 11 different countries and in their respective languages. Today we start our journey to become a Center of Excellence by the end of 2022 and we would like YOU to Join us!. To know us better, check out this video https://bit.ly/3KOHSEI

Responsibilities :

•  Handle customers’ inquiries via chats and/ or calls. 
•  Ensure the highest quality of customer service for our customers 
•  Coordinate between customers/vendors/riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively 
•  Adhere to the quality process set to ensure that we are providing accurate and timely service to the customers 
•  Develop excellent product knowledge to enhance customers’ experience and support 
•  Provide support for special projects as needed. 
•  Handle complaints, provide appropriate solutions and alternatives within the allocated time 
•  Grow as part of Live Operations in line with our foodpanda values and COE principles 
•  Work on personal and team goals as part of a dynamic team in a fast paced environment 
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ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.

• Candidates must have at least a Diploma Certificate
• Preferably with at least 1 - 2 years of working experience in customer service field Fresh graduates are welcome to apply 
• Must possess customer-centric commitment 
• Ability to maintain composure in a multitasking, high energy environment
• Detail-oriented 
• Basic English communication skills 
• Able to speak & write in Cantonese is a must
• Well versed in local language 
• Preferably with strong computer navigation skills 
• Familiarity with Google Suite 
• Must be able to work on rotational shifts including night shift (Public Holidays & Weekends) 
• Typing speed of at least 45 wpm with 95% accuracy