Customer Service Executive (WFH)

• Follow up all fresh leads every day on time.
• Conduct texting and calling to follow up with potential customers and introduce our financial advisory services with a focus on bank loan applications.
• Educate potential customers on the loan application process, requirements, and benefits of working with our firm.
• Gather necessary information from prospects to assess their eligibility and assist them in completing the application.
• Follow up with interested prospects to answer questions, address concerns, and provide additional information as needed.
• Maintain accurate and up-to-date records of all customer interactions and follow-up activities in our CRM system.
• Meet or exceed monthly targets for lead generation, call volume, and conversion rates.

Requirements:

• Diploma or equivalent qualification; additional certifications in sales or customer service is a plus.
• Candidate must be able to speak Chinese . 
• Previous experience in telemarketing, customer service, or sale.
• Excellent communication skills, both verbal and written, with the ability to engage and build rapport over the phone.
• Strong typing skills, able to reply customer fast and on time.
• Strong persuasive and negotiation skills to effectively present our services and convince potential customers.
• Self-motivated and target-driven mindset, with the ability to work independently and remotely.
• Familiarity with Google drive and proficiency in using technology for call management and record-keeping.
• Reliable internet connection, a quiet workspace, and necessary equipment to work from home effectively.
• Must be able to turn on camera via Google Meet during working hours for attendance and performance monitoring purpose.
• Must be able to work from Monday to Saturday

Your application will include the following questions:

How many years' experience do you have as a Customer Service Executive?

How many years' experience do you have as a Mandarin Speaking Representative?

How many years' experience do you have as a Cold Caller?

Report this job advert

Don’t provide your bank or credit card details when applying for jobs.

What can I earn as a Customer Service Executive

#J-18808-Ljbffr