We are eager to add an energetic Customer Service IT Support (Accounting/ POS System) to join our dedicated team at IRS SOFTWARE SOLUTION (M) SDN BHD in Puchong, Selangor.
Growing your career as a Full time Customer Service IT Support (Accounting/ POS System) is a great opportunity to develop excellent skills.
If you are strong in attention to detail, communication and have the right determination for the job, then apply for the position of Customer Service IT Support (Accounting/ POS System) at IRS SOFTWARE SOLUTION (M) SDN BHD today!
Job purpose:
The Customer Service Executives will be at the very forefront of the company’s customer service operations and are tasked with providing solutions to technical issues raised by customers. You will attract potential customers by answering product and service questions as well as suggesting information about other products and services. You will also be required to process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Employees Benefits:
- Attractive Remuneration Package (Basic + Commission)
- Standby Allowance
- Hybrid Working Mode
- Medical Outpatient, Annual Medical Check-Up, Optical, Dental benefits
- Group Personal Accident scheme.
- Birthday cash and Birthday celebrations
- On-Job-Training
- Employee Rewards and Recognition: Long Service Award and Top Performers Award
- Company Events and Sport Activities (Badminton)
- Good working environment with teamwork spirit and harmonious
Responsibilities:
- Answer incoming call from customers and analyze customer complaints and provide appropriate corrective actions to resolve their technical issues.
- Provide expertise and technical knowledge in operating systems, devices, applications, and software.
- Provide excellent customer service through phone, email or remote access, in a timely and accurate manner.
- Log case in CRM system.
- Monitor customer support’s maintenance renewal, require sending reminder & quotation before maintenance contract expired.
- Test on new version / software product before release to customers.
- Develop and maintain in-depth product knowledge.
- Assist in any ad-hoc tasks as and when is assigned by the immediate superior.
Qualifications:
- Candidate must possess at least Diploma/Degree in Computer Studies and/or Accounting Studies.
- At least 1 Year of working experience in the related field is required for this position.
- Fresh graduates are encouraged to apply.
- Knowledge in Windows application, etc. system backup, antivirus software, remote software.
- Knowledge in Basic Accounting Principles/POS System
- Good analytical, problem-solving skills and ability to work independently with minimum supervision.
- Good communication skills in English, Malay and Mandarin.
Benefits of working as a Customer Service IT Support (Accounting/ POS System) in Puchong, Selangor:
● Opportunity to Make a Difference
● Rapid Progression
● Attractive packageCompetitive Pay
Salary :
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