CUSTOMER SERVICE MANAGER - Excellent Benefits Package

You will play an important role in:

• Lead and manage local team to achieve department's KPI.
• Work closely with each functional head to ensure company maintain the excellent relationships with clients.
• Responsible in implementation of policies / procedures throughout customer service to maximize operational efficiency and company's profitability.
• Timely update and track related information on each and every case received.
• To provide a smooth link between customers, production and marketing.
• To attend to customers enquiry and request.
• To continually track order vs delivery so that quick information can be given to all parties at any one time.
• To maintain a zero customer complaints record through the year.

Performance Criteria

• To reduce scrap attributed to customer services failure to less than 0.2% of sales.
• To ensure that the Contract Review System and Masterprint System are properly and accurately maintained.
• To maintain accurate order tracking system.
• To reduce service failure (i.e. slow response, inaccurate response, non-proactivity) to external customers to the bare minimum.

To be successful in this role, you will need to have: 

• Education Level: At least Diploma or Degree in Business Management or equivalent.
• Able to work independently and experience in maintaining excellent customer relation.
• Years of Experience: Minimum 2 years in manufacturing / printing industry.
• Required language(s): Bahasa Malaysia, English & Mandarin