Customer Service Manager - Urgent

Salary :

RM6,000 - 9,000 monthly

Syarikat : Growth Valley Sdn Bhd

Jenis Pekerjaan : Sepenuh Masa

Bilangan Pemohon

000+

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Penerangan Pekerjaan - Customer Service Manager - Urgent

We are eager to add a motivated Customer Service Manager to join our fast-paced team at Growth Valley Sdn Bhd in Petaling Jaya, Selangor.
Growing your career as a Full time Customer Service Manager is a terrific opportunity to develop useful skills.
If you are strong in innovation, communication and have the right determination for the job, then apply for the position of Customer Service Manager at Growth Valley Sdn Bhd today!

Responsible:

Develop and implement customer service strategies aligned with the company objective to enhance overall customer experience.
Provide guidance, support, and coaching to team members.
Assist team members with complex / escalated customer inquiries and complaints.
Collaborate with other departments to resolve customer issues and improve overall customer experience.
Prepare regular reports and presentations for senior management, highlighting key achievements, challenges, and opportunities.

Requirements:

Minimum 3 years experiences in managing a team of customer-oriented operation manager.
Diploma / Bachelor’s Degree in Business Management or relevant discipline
Preferably working experience in Cooperate based is an advantage
Able to communicate and write proficiently in Mandarin is preferred
Team player who can work together with a big team.
Versatile and adaptive.
Strong Leadership skills.
Data-oriented, with advanced-level MS Excel knowledge.