Bilangan Pemohon
:000+
Tasks:
-> Provide remote L1 Support to End Users;
-> Analyzing problem & putting correct resolution in place;
-> Troubleshooting and relating resolution procedures to non-technical end- users,
-> opening, closing & monitoring of the incidents in the system during the complete incident lifecycle;
-> Monitoring the correct timelines (SLA)
-> Contact with the end user via phone, e-mail & chat, -> Providing input toward Knowledge base maintenance. -> Working on 8h shifts from our office located in KL (100% onsite, no possibility of hybrid or remote work), possibility of taking a shift during the weekends
Requirements:
-> Fluent Mandarin language and good English;
-> Strong organizational skills with ability to prioritize effectively
-> Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflict situations;
-> Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset
-> Able to work on shifts (8:00 - 6:30) Monday till Friday (8 working hours per day)
-> Working on Malaysian public holidays will be required followed by agreed replacement leave
Interested candidates please submit your application through Jobstore.com
Kongsi kerja ini dengan rakan anda
Petaling Jaya, Daerah Petaling; Selangor
Kongsi kerja ini dengan rakan anda
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