Customer Service Mandarin Speaking - Petaling Jaya

tools, tasks and ad hoc requests as operationally required to meet the team performance metrics.

Essential Functions:

·        Provide quick, accurate, and friendly service to customers via phone, email, or chat

·        Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance

·        Take ownership and responsibility to get tasks and contacts completed on time and follow up with customers as needed

·        Work on multiple tools, tasks and ad hoc requests as operationally required to meet the team performance metrics

·        Represent Client platform and tools to customers, educating them to navigate and self-serve where possible

·        Build lasting relationships with customers, and other team members

·        Be reliable, be on time and come in as scheduled

Critical Skills:

·        Ability to navigate through computer programs and email with ease

·        Excellent interpersonal skills, being capable of empathizing, communicating, and resolving conflicts in an assertive way

·        Understanding scenarios, making decisions, and suggesting appropriate answers/solutions according to available resources

·        Learning and adapting to new technologies and tools quickly

·        Organized and reliable, prioritizing, working well under pressure to meet deadlines

·        Ability to understand and share the feelings of customers and provide them with a positive and supportive experience

·        Adaptable, flexible, approachable, and collaborative towards team goals and interests

·        A sense of humor and positive “make-it-work” attitude

·        Strong work ethic with a “can-do” attitude and ability to create momentum based on goals

Educational/Work Experience and Requirements

·        High school diploma or equivalent required.

·        Candidate must be flexible working Onsite.

·        Must have at least six months customer service experience or equivalent

·        Must successfully pass a background check