Customer Service Officer (客服)

• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Explain the different applications on our platform to customers and enhance Cartrack’s position as the technology partner of choice.
• Train customers on how to derive the most value from our Software-as-a-Service platform.
• Ensure customer satisfaction and provide professional customer support.
• Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop.
• Responding promptly to customer inquiries and communicating with customers through various channels.
• Providing feedback on the efficiency of the customer service process.
• Identify opportunities to sell additional services and or Cartrack software applications to clients.
• Compile daily efficiency and productivity reports.

Requirements

• Diploma/bachelor's degree in any field with outstanding academic performance or equivalent industry experience.
• Experience in customer service.
• Able to converse in Mandarin is a plus.
• Tech-savvy and computer literate.
• Excellent communication and interpersonal skills.
• Hands-on and a positive attitude.
• Team player with a high level of energy and able to work independently.
• Non-shift position (Monday - Friday, 9am-6pm)
• Work-life balance
• Comprehensive training & working materials will be provided
• Medical benefits & insurances

Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as a customer services representative?

How would you rate your English language skills?

Which of the following languages are you fluent in?

Cartrack is a leading global provider of fleet management solutions with a focus on technology development to increase productivity and safety. Cartrack already has an extensive footprint in Africa, Europe, Asia and the Middle East. With an active subscriber base of more than 1 million, Cartrack ranks among the 10 largest telematics companies globally.

Cartrack is a leading global provider of fleet management solutions with a focus on technology development to increase productivity and safety. Cartrack already has an extensive footprint in Africa, Europe, Asia and the Middle East. With an active subscriber base of more than 1 million, Cartrack ranks among the 10 largest telematics companies globally.

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What can I earn as a Customer Service Representative

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