Customer Service Officer

Our Client is a Malaysian company offering premium skincare, personal care, and wellness products, while providing entrepreneurial opportunities to help individuals achieve financial freedom and personal growth.

Our client is seeking for Customer Service Officer who is responsible for delivering excellent customer service, handling sales and member transactions, promoting products, and maintaining inventory and store standards in a dynamic retail environment.

Responsibilities:

• Providing excellent customer service to walk-in and call-in customers
• Attending to member and customers enquiries, feedback and requests
• Using in-store interactive tools and product promotions to drive sales
• Ensuring that visual merchandising standards are always adhered to
• Handling sales and membership transactions over the counter
• Proactively following-up on customers enquiries, feedback and requests
• Keeping regular engagement with customers and update them with promotions and new products launches and to maintain good relationship
• Performing daily stock take to ensure physical inventory and system record tallies
• With basic beauty background and knowledge is added value
• Any other ad-hoc projects/duties related to sales as per assigned.

Requirements

• Minimum SPM Level
• Minimum 1 year of relevant working experience
• Able to communicate effectively in English, Malay and Mandarin (To liaise with Mandarin speaking members and customers)
• Computer literate
• On a rotational scheduled basis.