Customer Service Officer

Job Responsibilities:

• Receive booking for trucks via email from customers and programs.
• Book truck, either Schenker own truck or from the appointed vendors.
• Update via return email on the truck details.
• Follow up on truck status, loading until delivery completion.
• Open job files as to compile the emails, instruction, invoice, packing list.
• Prepare report on the booking of trucks arrangements.
• Follow up the POD returns from drivers, to update to customer, to close the job for billing.
• Update and maintain the TMS system.
• Support on the invoice billing of the documentation requirement, photocopy and filing.
• To assist on the preparation of KPI reports to customers.
• To supervise / monitor white glove vendors and activities
• You will be required to carry out any other related duties and job functions as may be instructed from time to time by the Company. Unless otherwise stated, all other terms and conditions of employment shall remain unchanged.

Job Specification:

• Minimum SPM with experience or Degree Holder is preferred.
• Must be able to speak and write in English and Bahasa Melayu.
• Knowledge and experience on the Logistics Operations and the transport requirement and truck specifications in term of capacity / pay load.