Customer Service Officer (Based in Msia, For J&T Singapore)

Customer Service Officer (Based in Msia, For J&T Singapore)

• Follow Standard Operating Procedures and, resolve Customer Complaints promptly 
• Answer to / manage (various) Customers Queries via CRM Tools / Hotline (incoming calls) 
• Follow Standard Operating Procedures and, resolve Customer Complaints promptly 
• Monitor & follow up with the relevant department/s on escalated cases that require clarification updates 
• Adhere to work reporting schedules, carry out instructions and any other ad-hoc duties assigned/given by CS Team Leader / Manager 
• Support departmental Key Performance Indicators set by Management 
• Ensure a positive client experience by following up and resolving customer service-related issues in an appropriate and timely manner 
• Attention to Detail — The job requires being careful about detail and thorough in completing work tasks 
• Communication and interpersonal skills – The job requires being a skilled negotiator, listener, and agile speaker to address concerns across all levels of people 
• Customer-focused orientation – The job requires being customer-focused, involves ensuring that all aspects of the company put its customers' satisfaction first 
• Mental strength/Stress tolerance – The job requires the capacity to endure pressure or uncertainty without becoming negative towards self or others 
• Teamwork – The job requires a great amount of collaboration to work and perform more efficiently in a team 

The global e-commerce retail have increased from $860 billion in year 2011 to $1920 billion in year 2016, with an average annual growth rate of 17.4%, where Asia accounts for 46% of the global market. The average annual growth rate of e-commerce retail in Malaysia is over 20%

Express Industry is of vital significance for the rapid expansion of online e-commerce, and it requires advanced express services for delivery of good. So, here we come!

Company Profile

J&T Express is a technology based express service company founded in August 2015 in Jakarta of Indonesia, nature of business covers domestic and international express service.

J&T Express vigorously apply advanced IT management facilities to provide customers with high-efficiency and high-quality service. J&T Express major engaged in express service with high efficiency pick-up and delivery service, meanwhile develop related network business.

J&T Express business keep growth at a tremendous speed, after one year evelopment, it become Top 2 express service company in Indonesia and the best express brand for e-commerce in Sep 2017. Partnership with Indonesia biggest e-commerce platform Tokopedia and other famouse e-commerce company including Blibli, Bhinneka etc.

Company valued reach 440 million USD and obtained financing 110 million USD in Jul 2017. J&T Express has extended its services to all over Indonesia with more than 4,000 service points and approximately 20,000 well trained talents.

Vision

To be a technology based express service company which business cover throughout Southeast Asia. To Be No.1 brand of e-commerce express service in Southest Asia.

Mission

J&T Express intergrity, share, service & responsibility are four core values drive by J&T Express to achieve the ultimate package express delivery quality for customers

Background

The global e-commerce retail have increased from $860 billion in year 2011 to $1920 billion in year 2016, with an average annual growth rate of 17.4%, where Asia accounts for 46% of the global market. The average annual growth rate of e-commerce retail in Malaysia is over 20%

Express Industry is of vital significance for the rapid expansion of online e-commerce, and it requires advanced express services for delivery of good. So, here we come!

Company Profile

J&T Express is a technology based express service company founded in August 2015 in Jakarta of Indonesia, nature of business covers domestic and international express service.

J&T Express vigorously apply advanced IT management facilities to provide customers with high-efficiency and high-quality service. J&T Express major engaged in express service with high efficiency pick-up and delivery service, meanwhile develop related network business.

J&T Express business keep growth at a tremendous speed, after one year evelopment, it become Top 2 express service company in Indonesia and the best express brand for e-commerce in Sep 2017. Partnership with Indonesia biggest e-commerce platform Tokopedia and other famouse e-commerce company including Blibli, Bhinneka etc.

Company valued reach 440 million USD and obtained financing 110 million USD in Jul 2017. J&T Express has extended its services to all over Indonesia with more than 4,000 service points and approximately 20,000 well trained talents.

Vision

To be a technology based express service company which business cover throughout Southeast Asia. To Be No.1 brand of e-commerce express service in Southest Asia.

Mission

J&T Express intergrity, share, service & responsibility are four core values drive by J&T Express to achieve the ultimate package express delivery quality for customers

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Perks and benefits

Medical

Miscellaneous allowance

Sports (e.g. Gym)

Birthday event, Teambuilding, Paternity leave

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What can I earn as a Customer Service Representative