Customer Service Officer - Beauty Industry

Customer Service Officer - Beauty Industry

This job is for a Customer Service Officer in the beauty industry. You might like this job because it offers multiple working locations and the opportunity to provide excellent customer support in a professional environment.

RM 2000 - RM 5000

Full-Time

Job Description

• Welcoming customers and visitors professionally with excellent manner at all times.
• Manage the enquiries through phone calls, whatsapps, emails or other channels promptly and professionally.
• Handle and liase with customers request and appointment arrangement.
• Consistently ensure a high level of customers support experience and build customers loyalty.
• Ensure customers safety and comfort with a smooth flow of customers care.
• Assist customers with completing necessary forms and documentation.
• Responsible for proper documentation including scanning, filing, and mailing.
• Responsible for payment collection and receipt issuance.
• Communicate effectively with the team and/or other departments if needed to encourage a positive working environment.
• Perform other duties as required and assigned by superior/management.

Job Requirements

• SPM / STPM / Diploma / Degree with at least 1 year of experience in any call center is added advantage.
• Basic Competency of Microsoft Office Suite (Excel, Word & PowerPoint).
• Experience in beauty / aesthetic medical industry will be an added advantage.
• Must be highly motivated, initiative and willing to learn.
• Required to work on weekends and public holidays

Skills

Customer Service

Call Center Experience

Client Services

Beauty Advise

Microsoft Office

Aesthetic Medicine

Company Benefits

You will enjoyed with monthly facial & body treatment.

Professional Development

Effective skill-based training, couching and guidance.

Well Being

We provide Annual Leave, Medical Leave and Medical coverage for your well-being.

Career Progressions

In our fast pace working enviroment, we acknowledge your hard work and support by providing career path for your future.

Welfare

Group InsuranceMedical & Dental BenefitsHealthy Incentive

Monetary Rewards

Your task achievement will be rewarded with commision & Incentives, Rewards & Recognitions and Performance Bonus.

Additional Info

Last active - few minutes ago

Experience Level

10 - 20 Years of Experience

Junior Executive

Job Specialisation

Customer Service

Customer Service Officer - Beauty Industry