Customer Service Officer (Call Centre)- Bayan Lepas, Penang - Hiring Fast

Job Description:

• Handle incoming/outgoing calls and emails within the targeted service levels
• Act as the subject matter expert and provide coverage advice to customers on their enquiries
• Work with inter-departments to resolve customers’ enquiries
• Provide excellent service to all our customers at all times and achieve targeted customer satisfaction score
• Issue Letter of Guarantees for patients
• Book medical appointments on behalf of clients
• Perform any other administrative function whenever required

Requirements:

• Good communication, interpersonal and customer engagement skills
• Good command of English (written and spoken) is a must
• Mandarin speaking is an advantage to communicate with Chinese speaking clients
• Customer service experience is required, preferably in a call centre environment
• Excellent service mindset
• Team player who can work together with a big team
• Versatile and adaptive
• Medical and/or health insurance knowledge is an advantage
• Must be able to work in shifts, weekends and public holidays