Customer Service Officer cum Receptionist - Growth-Minded Organization

Job Descriptions:

• Greeting and assist walk-in customer.
• Screening phone calls & customer enquiries and transfer calls to intended parties.
• Coordinate and maximize the number of appointments, optimizing the appointment with the veterinarians. 
• Perform necessary reminders to customers with vaccine, medical or surgical appointments etc.
• Interact with clients and able to answer walk in and phone queries effectively.
• Ensure all clients are greeted and well served with good customer service-oriented mindset.
• Appointment booking.
• Registration and update client’s status in the system.
• Maintain client data accurately and consistently.
• Cashiering on payment transactions and issuance of invoices.
• Perform all filing, administrative tasks as assigned.
• Ensure all services and products are invoiced, and payment is made accordingly.
• Computer literate, friendly and able to communicate well.
• Comfortable working with animals around and pet-friendly person.

Requirements:

• Proficient in customer service skills.
• Minimum of 2 years of related work experience in customer service either in medical, hospitality or service industry. 
• 2 years of experience in face-to-face interaction with customers preferred.
• Possess at least SPM/ Diploma or equivalent qualification.
• Candidates fluent in English, Bahasa Melayu and Mandarin preferred as role requires candidate to deal with Mandarin speaking clients.
• Excellent communication skills (written and oral).
• Able to work shift.