Position Title

Customer Services Officer (Domestic Station)

Report to

Duty Supervisor, Passenger services

Position Summary

To perform/deliver a quality services to customer airlines& passengers in respect to check-in, boarding, special and baggage services as per carrier and company& standards and procedures

Key Accountabilities

1. provide excellent and efficient service to our passengers at Check in and at other customer service touch points in accordance to company standard and procedures.


2. To perform departure and arrival processes at gate / MLO in accordance with carrier and company standards and procedures.


3. Punctual and ensure that the counter / gate lounge is opened and manned according to standard procedures.


4. To collect / manage / coordinate / check / for excess baggage collection, number of mishandled baggage attributed to check-in counter, document violation, on time performance and single cabin baggage policy.


5. To maintain and safeguard the confidentiality of all passenger& information at all times.


6. Ensure your working area is safe from any hazards, clean and all system / equipment and functioning well before commencing your duties.


7. Ensure that information displayed to the public are correct and updated - flight number, last minute gate change, aircraft swap, flight retiming, etc.


8. To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty.


9. To keep passenger informed (announcement) during flight irregularities or coordinate communication effectively as per company standard and procedure.

Qualifications and Working Experience

• SPM or SPMV with 0-1 year working experience

Skills & Knowledge

• Good command of writing and spoken English and Bahasa Malaysia


• Required to attend all regulatory and mandatory training as per AeroDarat Training Manual (TGM)


• Knowledge in MS Office application and PC literacy