Customer Service Officer (Domestic Operations)

Job Title

Customer Service Officer (Domestic Operations)

Report To

Station Head

Role Purpose

Handling daily operations at check in counter and departure gate as per SLA.

Key Accountability

Provide highest customer service standards.
Compliance to safety,security & regulatory procedures
Ensuring on time performance and baggage requirements
Ensuring travel document and visa requirement are adhered to
Ensure sufficient resources as per customer airlines SLA

Qualification

SPM

Working Experience

0-2 years, Relevant  Ground Handling experince 

Skills & Knowledge

Good communication skills in Bahasa Malaysia and English
Good personality, with warm and positive attitude
Able to work independantly and responsible for job assignments
Knowledgable with personal computers and travel documents requirement

Key Challenges

Unsatisfied and demanding passengers

ability to make prompt decision

cancellation and/or delayed flights

missed connection flights

accomodation and transport (delayed or the staff itself)